Hotels and Motels: Serving Blind and Low Vision Guests
The hospitality industry is in a challenging time. With the first six months of 2020 captured by the scare and quarantine of Covid-19, travel has taken a hit. The roads and airways are just beginning to get busy again and hotels are seeing an upswing in stays. It is essential now more than ever for lodging locations to provide high-quality customer service. This includes making changes to your methods of making your ADA clients feel welcome and safe in your building. Changes in check-in and out procedures, using appropriate language, ensuring that guests have a clear path in and out of the hotel, installing an ADA compliant sidewalk, and running shuttles or golf carts from parking lots are ways you can provide equal opportunity to stay at your facility.
From Parking Lot to the Front Desk
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